❖ WHAT TYPES OF TREATMENT ARE MOST COMMONLY RECOMMENDED?
Dr.Aramesh will discuss her clinical impressions with you, and work with you to determine the most optimal personalized treatment plan. Treatment may consist of psychiatric medications, psychotherapy, both medications/psychotherapy, or a referral to other providers (speech therapy, neuropsychological testing, etc). In addition to this, we will discuss lifestyle modifications, diet, exercise, sleep hygiene and alternative modalities of treatment as they apply to your situation.
❖ HOW DO I CONTACT THE STAFF AT CITY PSYCHMD ACCESS?
Our staff is available at (949) 877 - 9695 .
We ask you please to leave a message with a call back phone number, and our staff will return the call as soon as possible, 3-5 business day. If there is a true medical or psychiatric emergency, we ask that you dial 9-1-1 or go to the nearest emergency room. During times of extended absence, you will be provided with contact information for a covering psychiatrist who will be available by phone and/or in person for any clinical or urgent issues.
❖ WHAT IS YOUR MEDICATION POLICY?
Psychotropic medications can be helpful in combination with psychotherapy. Upon completion of the initial assessment, if medication is warranted, our provider will work with you to decide an optimal medication regimen. Established patients are always given enough medication and refills until the next office visit, so refills are not necessary over the phone. This is to limit medication errors and to protect your safety. If you have missed or cancelled an appointment, you will be provided with enough medication until the re-scheduled visit, within 1-2 weeks of the missed appointment
❖ WHAT ARE YOUR CANCELLATION AND NO-SHOW POLICIES?
Once an appointment is scheduled, patients are responsible for paying a $50.00 fee unless they provide at least 48 business hours (2 business days) advance notice of cancellation
We attempt to communicate with patients and respond to non- urgent and non- time sensitive matters through the HIPAA complaint portal in a timely fashion” , we cannot guarantee that messages will be checked daily.
In addition, there may be a delay in response to portal messages on holidays and weekends. As such, we ask that our patients do not use email to communicate any confidential information or urgent/emergent issues. Please be aware that content in emails may be a part of your medical record.
❖ IS WHAT I SAY CONFIDENTIAL?
Dr.Aramesh understands how important confidentiality is to treatment. A patient’s confidentiality is protected by the law. While we are able to obtain information from individuals, we are only able to share our patient’s information with those whom s/he authorizes in writing. If the patients elect to seek reimbursement from their insurance companies, we may be required to release basic information about diagnosis and treatment to facilitate the reimbursement process. While the following situations are rare, please be aware of the following exceptions to confidentiality, where our providers are required by law to disclose information:
If there is the threat of serious bodily harm to oneself or others, we are required to take protective actions, which may include notifying the police, notifying potential victim, or seeking appropriate hospitalization.
If there is an indication of abuse to a child, an elderly person, or a disabled person, even if it is about a party other than the one providing the information, we must file a report with the appropriate state agency.
If due to mental illness, one is unable to meet his/her basic needs, such as clothing, food, and shelter, we may have to disclose information in order to access services to provide for his/her basic needs.
If a judge may require our staff’s testimony through a subpoena.
❖ WHAT IS YOUR ELECTRONIC MAIL POLICY?
Please be aware that email is not a confidential means of communication. We are unable to guarantee the receipt of emails, and the frequency with which our staff will check email. While we attempt to respond to emails in a timely fashion, we cannot guarantee that email will be checked daily. In addition, there may be a delay in response to emails on holidays and weekends. As such, we ask that our patients do not use email to communicate any confidential information or urgent/emergent issues. Please be aware that content in emails may be a part of your medical record.
❖ RESOURCES
We are pleased to provide links to important mental health and treatment information, as well as other resources available to patients and family members.
National Alliance on Mental Illness